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Has anyone else had this problem at Cristina's Bridal in Andover, MA?

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Today I went to my wedding dress pick-up appointment, and the alterations were not complete. 

My wedding is in six days.

My dress was also not pre-steamed and there were stray strings all over the dress.

Has anyone else had this happen at Cristina's?  How did it work out?

I'd be grateful for advice and experience with this!

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